First Time Customer - Welcome to Omni Coco
Thank you for considering Omni Coco as your trusted charcoal supplier.
What You Need to Know as a First-Time Buyer
As a first-time customer, we want to ensure you have a smooth experience from the moment you place an order until the products arrive at your destination. Below, we’ve outlined some key details that you should know before making your first purchase with us.
Packaging Considerations
Initial Costs
The first time you place an order, certain packaging requirements may come with additional costs. For instance, if you require customized branded cartons, we will need to produce custom cutting knives and branding materials, which may make the first order slightly more expensive. This cost is a one-time investment that benefits your brand and will not apply to future orders.
Customization Options
We offer full customization on packaging, including brand logos, carton sizes, and packaging formats to suit your needs. Let us know your preferences, and we’ll make it happen.
Quality Assurance
We maintain strict quality control throughout our production process, ensuring that each batch meets our standards. As a first-time customer, you will receive detailed reports on the quality of your charcoal, including lab test results and non-lab testing results. This will give you confidence in the quality of the product you receive.
Minimum Order Requirements
MOQ
For first-time customers, the minimum order quantity (MOQ) is 10 tons. This is a reduced MOQ compared to our usual 20 tons to help you get started and minimize your initial risk.
Trial Orders
Production Time
Initial Lead Time
The first order typically takes longer due to the need to produce custom packaging and set up your preferences. The production process generally takes about 4-6 weeks, including the time needed to acquire and prepare raw materials, as well as for quality checks and packaging.
Benefits of Partnering with Omni Coco
Dedicated Account Manager
As a first-time customer, you will be assigned a dedicated account manager who will guide you through the process, answer questions, and ensure that everything runs smoothly.
Storage
Store in a cool, dry place away from moisture to maintain quality.
Safety
Handle with care when hot, and use appropriate tools to move or adjust the charcoal.
FAQs
We’ve compiled answers to the most commonly asked questions about our first time customer.
Q: What is the payment process like for first-time customers?
A: For first-time customers, we require a down payment of 25% upon receiving a proforma invoice, followed by a 50% payment before shipment, and the final payment upon receiving shipping documentation. We do not accept Letters of Credit (LC) or cash payments.
Learn More About Payment Terms
Q: How do I know the quality of the product I receive is as promised?
A: We provide detailed lab test results, non-lab test data, and tracking information for every batch. Our products undergo multiple quality checks to ensure consistency, and each batch is fully traceable.
Learn More About Claims and Guarantees
Q: What is the typical production time for a first order?
A: The initial production time is typically 4-6 weeks, including material procurement and packaging setup. Repeat orders generally take less time.
Get Started Today
We are here to make your first experience with Omni Coco seamless and rewarding. If you are ready to place your first order or have more questions, feel free to reach out to us. We are committed to providing you with the best service and quality products.
