Claim and Guarantee
At Omni Coco, we are committed to delivering high-quality products that meet or exceed your expectations.
We understand that your trust is crucial, and we take every measure to ensure that our products arrive in excellent condition. This page outlines our claims and guarantee policies, providing you with peace of mind for every order.
Product Quality Guarantee
Our products undergo rigorous quality assurance processes, including both lab and non-lab testing, to ensure they meet our high standards. Each batch is carefully monitored to guarantee consistency, durability, and performance.
We guarantee:
Consistent Product Quality
Every batch is tested to ensure it meets the specifications you ordered.
Packaging Integrity
Our packaging process ensures that products are securely packed to withstand international shipping.
Traceability
Each shipment includes full traceability, from raw materials to the finished product, ensuring transparency.
Claim Procedure
If you encounter any issues with the quality of our products, we have a simple claims process to help resolve the situation quickly and effectively.
Report the Issue
Please report any issues within 7 days of receiving the shipment. Provide a detailed description of the problem, along with any supporting photos or videos. This will help us assess the situation effectively.
Assessment and Investigation
Once we receive your claim, our quality control team will review the provided information and investigate the issue. This may include cross-referencing lab results, shipment data, and production reports.
Resolution
If the issue is found to be the result of a production or quality control error on our part, we will provide a solution. This may include replacement products, partial refunds, or discounts on future orders, depending on the nature of the issue.
Customer Satisfaction Guarantee
We are committed to ensuring your satisfaction with every order. If you have any questions or concerns about your shipment, our team is available to assist you throughout the process.
Dedicated Account Manager
Your account manager is your first point of contact for any issues. They are here to ensure that all your concerns are addressed promptly and effectively.
Ongoing Support
Whether it’s your first order or your tenth, we provide continuous support to make sure you are completely satisfied with our products and services.
FAQs
Learn our frequently asked questions about out claim and guarantee!
Q: What should I do if my product arrives damaged?
A: Please report the damage within 7 days of receiving the shipment, and provide photos or videos to help us assess the issue. We will investigate the claim and provide a suitable resolution.
Q: What types of issues are covered under the guarantee?
A: We provide detailed lab test results, non-lab test data, and tracking information for every batch. Our products undergo multiple quality checks to ensure consistency, and each batch is fully traceable.
Learn More About Claims and Guarantees
Q: How long does it take to resolve a claim?
A: The initial production time is typically 4-6 weeks, including material procurement and packaging setup. Repeat orders generally take less time.
Trust in Our Guarantee
At Omni Coco, we understand the importance of trust in business relationships. Our claim and guarantee policies are designed to provide you with confidence in every order you place with us. We are here to ensure that our products and services meet your expectations, every time.
If you have any questions about our claim process or guarantee policy, don’t hesitate to reach out to us.
